Customer Service

Course Overview

Every product and service offered to people involved money earned by those who avail of them. Paying for goods and services expect good quality and utmost assurance to customers. The provision of excellent customer service is vital to ensure that customers’ needs are met and care is given to all clients in all levels. This happens before, during, and after the delivery of the goods or services.

Our course on Customer Service will secure an individual the necessary skills and knowledge in delivering excellent quality service to clients and customers. The course also focuses on dealing with the different problems that can affect the provision of good customer service and how customer service staff can further their knowledge and involvement when it comes to customers and their needs.

Customer service can be challenging at times due to people having different attitudes and perceptions. But it shouldn’t be a problem if the right kind of mindset in customer service practitioners can be set before service or goods are delivered.

Course Highlights

  • 24/7 access to quality course content and materials for 12 weeks
  • Seamless compatibility across all devices and browsers
  • End of module assessments to test your knowledge of the covered topics
  • Access to dedicated online support throughout course duration
Course Duration

To provide maximum flexibility, there is no specific deadline of completion for this course. Since the course can be accessed anytime online, you may choose to learn the lessons in multiple sessions or cover the entire course in one go. Take note that the aforementioned learning hours is just an estimate. The duration to complete the entire course still depends on your learning pace. Since the course can be accessed anytime online, you may choose to learn the lessons in multiple sessions or cover the entire course in one go.

Course Certification

Upon completing the Customer Service course, you will receive a certificate of completion from Skills on Projects. This certificate will be in PDF format and will be sent to the email address you have used on sign up. No additional fee will be charged to secure this certification. Use it to boost your CV and help organisations uncover effective methods of communicating through different technologies.

Course Outline
  • Module 1: Delivering Customer Service
  • Module 2: The Customer's Emotional Bank Account
  • Module 3: Handling Feedback
  • Module 4: Basics of Customer Service
  • Module 5: Dealing with the Negatives
  • Module 6: Leadership in Customer Service

Minimum Technological Requirements

Device and Browser

Access the course from any computer, laptop, tablet or mobile device. You also need an updated browser such as Chrome, Firefox or Internet Explorer 11.

Pen and Paper

Important points are spread throughout the course. A pen and paper will come in handy in such situation, so you can jot down the things you need to remember.

Internet Access

To participate in the online aspects of the course, you need to have access to a stable Internet connection.

Want to Improve Your Customer Service Skills?

Partaking in our Customer Service Certification program can boost your skills in dealing with potential customers and making sure that all needs are met with guaranteed satisfaction on your client’s end. The course will provide knowledge on how to handle customer issues and work on them with less time and ease. Enroll now!

Price: $299

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