Course Overview

The office environment continues to undergo transformation. And most of the changes taking place relate to how work is done using new technologies. Today, office personnel are expected to know how to access databases, create reports, prepare spreadsheets, and collaborate on work projects using a variety of systems and tools. They are also expected to retain many of the basic office skills, such as records organization and management, correspondence, time management, business computing and client relations.

If you’re contemplating on working at an office where you can get a full-time employment in a clerical position, our Office Skills Certification will lay the groundwork for you to be job-ready. You’ll get acquainted with office procedures, information management, and document processing. You’ll also be introduced to various technologies frequently used in the workplace. The certification will also reinforce and extend your skills in communication, math, teamwork and critical thinking.

With the combination of computer skills and working knowledge of other clerical functions you’ll acquire from our Office Skills Certification, the best job prospects should be available to you.

Course Highlights

  • 24/7 access to quality course content and materials for 12 weeks
  • Seamless compatibility across all devices and browsers
  • End of module assessments to test your knowledge of the covered topics
  • Access to dedicated online support throughout course duration
Course Duration

To provide maximum flexibility, there is no specific deadline of completion for this course. Since the course can be accessed anytime online, you may choose to learn the lessons in multiple sessions or cover the entire course in one go. Take note that the aforementioned learning hours is just an estimate. The duration to complete the entire course still depends on your learning pace. Since the course can be accessed anytime online, you may choose to learn the lessons in multiple sessions or cover the entire course in one go.

Course Certification

Upon completing the Office Skills Certification, you will receive a certificate of completion from Skills on Projects. This certificate will be in PDF format and will be sent to the email address you have used on sign up. No additional fee will be charged to secure this certification. Use it to boost your CV and impress potential employers with your relevant office skills.

Course Outline
  • Module 1: Essential Office Skills
    • Office Practices
    • Interpersonal Relations
    • Handling the Clients
  • Module 2: Conducting Business Through Written Communication
    • Business Letters
    • E-mails
    • Memos
  • Module 3: Writing Business Reports
    • Formatting Your Report
    • The Writing Process
  • Module 4: An insight into information management
    • A Brief History
    • The Information System
    • The Information Processing Center (IPC)
    • The Information Process
    • Training in Information Systems
  • Module 5: Fundamental Interpersonal Skills In The Workplace
    • Introduction
    • Characteristics of an Effective Communicator
    • Dealing with Anger
    • Active and Effective Listening
    • Problems in Communication
  • Module 6: Effective Group Communication
    • Introduction
    • Factors Affecting Group Communication
    • Other Aspects of Interpersonal Communication
    • The Company Grapevine
  • Module 7: How to Run an Office
    • Introduction
    • Workplace Policies
    • Defining Procedures
    • The Policy and Procedure Manual
    • Creating a P&P Manual
    • Format of a P&P Manual
    • Writing the P&P Manual
    • Requisite Contents of a P&P Manual
    • Things to Consider
  • Module 8: Human Resources
    • Introduction
    • Code of Conduct
    • Organizational Structure
    • Different Policies and Procedures
  • Module 9: Forms and Forms Management
    • Introduction
    • Forms Design
    • Format
    • Managing the Forms
    • Common Types of Forms
  • Module 10: Conducting Business Meetings
    • Introduction
    • Types of Meetings
    • How to Plan Effective Meetings
    • How to Facilitate and Participate During Meetings
    • Taking the Minutes of a Meeting
  • Module 11: Preparing for Conferences
    • Introduction
    • Multimedia Conferences
    • Major Considerations when Organizing a Conference
    • The Conference Proper
    • Post-Conference Procedures
  • Module 12: Managing Records
    • Introduction
    • The Basics of Records Management
    • Organizing an Effective Records Management System
    • Restructuring a Paper-Based Records System
    • Reprography
  • Module 13: The Specifics of Filing
    • Introduction
    • Methods of Filing
    • Filing Procedure
    • Suspense Files
    • File Access
    • Missing Documents
    • The Filing Manual

Minimum Technological Requirements

Device and Browser

Access the course from any computer, laptop, tablet or mobile device. You also need an updated browser such as Chrome, Firefox or Internet Explorer 11.

Pen and Paper

Important points are spread throughout the course. A pen and paper will come in handy in such situation, so you can jot down the things you need to remember.

Internet Access

To participate in the online aspects of the course, you need to have access to a stable Internet connection.

Looking to Develop or Upgrade Your Office Skills?

Our Office Skills Course is all you’ll need to gain or brush up on your office skills, which in turn will keep you up to date on various office technologies, improve your efficiency in doing different office tasks and make you work-ready. Enrol now!

Price: $299